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Service level agreement

The Ministry of Social Affairs is keen to achieve customer satisfaction by providing external portal services and e-services at all times. We offer here a list of such services that have achieved compliance with these standards as well as the maximum time to provide the service, knowing that this time does not include the completion of deficiencies in case the client did not provide all the required information as well as the time to be taken by a third party, such as the other government authorities, in case the processing of transactions required that. All clients must abide by the terms and rationale for each service as described in the e-services guide in the Ministry. All the e-services will be added in turn to this list. For more information about all available e-services, please visit the Ministry e-services guide via the following link: Click here


Assistance and Support:

The portal includes a section to assist and support the beneficiaries, this section provides all the services needed by the visitor of the Ministry of Social Affairs portal, taking into account to be suitable and fits the largest number of visitors. Therefore, readable content, various media shapes, detailed information, and links have been provided such as: Frequently Asked Questions, Frequent Inquiries Sections, Ease Of Usage, Handheld Devices ... and other

Privacy and Confidentiality of Information:

Confidentiality and privacy of the information of users and visitors are the top priorities of the Ministry of Social Affairs, the Portal exerts all possible efforts to present high-quality services to all beneficiaries through the privacy document and confidentiality of information.

Communication and Participation Mechanism:

Portal is committed to interacting and responding to all received requests and inquiries through (Contact us) page.

To view the statistics and indicators of electronic services

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