FAQs

Yes, the portal and its affiliated systems provide feedback directed towards the required action in the user interface in the event of any error, and this has been clarified through the general guide for platforms

Yes, the portal and its affiliated systems enable the beneficiary to save a transaction for a specific service that was initiated through the portal and to access it later. This has been clarified through the general guide to the platforms

Yes, the portal and its affiliated systems enable the beneficiary to modify his data, and this has been clarified through the general guide to the platforms

Yes, the portal and its affiliated systems enable the beneficiary to access personal data, and this has been clarified through the general guide to the platforms

To improve the contractual relationship between the worker and employer, to ensure the workers’ rights, and to ensure that the wages are paid as agreed upon in the employment contract.

• A- Daily-paid workers: Their wages are paid at least once a week.

B- Monthly- paid workers: Their wages shall be paid once a month.

C- If the work is done by the piecework and requires a period of more than two weeks, the employee shall receive a payment each week commensurate with the completed portion of the work. The balance of the wage shall be paid in full during the week following delivery of the work.

D- In other cases, the wages shall be paid to the worker at least once a week.

Yes, the portal and its affiliated systems enable the beneficiary to access a list of his previous operations or transactions in the portal, and this has been clarified through the general guide to the platforms

Yes, the portal and its affiliated systems enable the user to modify their private data via the Internet, and this has been clarified through the general guide to the platforms

Yes, the portal and its affiliated systems enable the beneficiary to modify his data, and this has been clarified through the general guide to the platforms

Yes, the portal and its affiliated systems enable the beneficiary to customize the services and add the preferred services on the user’s page. This has been clarified through the general guide to the platforms

A program launched by the Ministry of Human Resources and Social Development in 2013, that enables the establishments to submit the wage files of their workers, monitors the rates of commitment and violations, and addresses justifications. The system targets all private sector establishments and is applied gradually to them according to specific stages.

• Basic Wage: All that is given to a worker for his/her work by virtue of a written or unwritten employment contract regardless of the kind of wage or its method of payment, in addition to periodic increments.
• Actual Wage: The basic wage plus all other due increments decided for a worker for the effort the worker exerts at work or for risks he encounters in the course of performing his/her work, or those decided for the worker for the work under the employment contract or work organization regulation. It includes:

1. The commission or percentage from sales or profits paid against what the worker markets, produces, collects, or the increased or enhanced production.
2. Allowances the worker is entitled to for exerted effort or risks he encounters while performing his/her job.
3. Increments that may be granted in accordance with the standard of living or to meet family expenses.
4. Grants or Rewards: Payments made by the employer to a worker for honesty or efficiency and the like, if such grant or reward is stipulated in the employment contract or the work organization regulation of the firm, or if it is customarily granted to the extent that workers consider it part of the wage rather than a donation.
5. In rem privileges: What the employer commits itself to provide to the worker for his/her work by stating the same in the employment contract or the work organization regulation, and it is estimated at maximum of two months basic wage per annum, unless it is otherwise estimated to exceed that in the employment contract or the work organization regulation.