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Ministry of Labor and Social Development A workshop to measure the satisfaction of the beneficiary of social welfare services

Publication date: 21 September 2022 - 25 Safar 1444
وزارة العمل والتنمية الاجتماعية تعقد ورشة عمل قياس رضا المستفيد من خدمات الرعاية الاجتماعية

The Ministry of Labor and Social Development, represented by the Social Welfare and Family Welfare Agency, held a workshop "to measure the satisfaction of beneficiaries of social welfare services" in the presence of Dr. Abdullah Al-Wahaibi, Social Welfare and Family Affairs Agency, in cooperation with the National Center for Public Opinion Polling. The workshop aims to measure the impact and improve the efficiency of spending on welfare programs and improve the effectiveness and efficiency of the social services provided, during Sunday and Monday at the ministry's headquarters. The workshop covered a number of topics, including the introduction and analysis of a number of services provided by the Ministry, namely: Comprehensive Rehabilitation, Elder Care, Juveniles, Orphans, Social Protection, Medical Services, Anti-begging and Subsidies. The participants reviewed the strengths and weaknesses of these services provided to the beneficiaries, And put forward the mechanisms to develop and improve them to meet the expectations of all segments of the beneficiary. The ministry's contract is based on the objective of "Measuring the satisfaction of the beneficiary of social welfare services", which is one of the initiatives of national transformation and the vision of the Kingdom 2030. The ministry assigned a team in cooperation with the polling center to update and renew the services provided by the departments concerned with social welfare And the development of mechanisms in which beneficiary satisfaction will be measured as an initial step to improve and improve the level of services to raise the level of satisfaction of all beneficiary groups. It is worth mentioning that the ministry has allocated continuous communication service on its website to view its services and receive inquiries and feedback from the beneficiaries on these services and their satisfaction with them, as well as the service of recalling the renewal of social search of the beneficiary cases through the dissemination of messages of awareness or guidance on the mobile number of the beneficiary.

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