user interface

Modern design of user interfaces, which is consistent with the identity and logo of the Ministry, which provides an easy, clear and direct user journey

Help Center

A multi-technology help center, whether through instant communication or raising and following up requests

customization of services

Customize the interface and services in accordance with user behavior, to ensure a rich and effective experience

The Domestic Violence Reporting Center receives all reports received by the toll-free number (1919) or by e-mail 24 hours a day, seven days a week, and on public holidays also on the official Twitter account https://twitter.com/hrsd_1919

The Domestic Violence Reports Center deals with all reports of domestic violence within the family, whether from citizens or residents, and serves women of all age groups within the family, children under the age of eighteen, inside and outside the family, the elderly from sixty years and over within the family, and people with disabilities

The report of abuse and domestic violence goes through several stages since it was received by the Reporting and Domestic Violence Center (1919) until the closure of the case.

1- The communication receives trained psychologists and social workers.

2- Communication channels are opened with the protection and rescue agencies linked to the communications center, as required by the case (police - protection units from abuse).

3- If necessary, the case is referred to the security authorities to investigate the case through the communications center or through the protection units.

4- Through the protection units, shelter, social, psychological and health services are provided.

5- Through the Communications Center, family, psychological and social counseling is provided and the case is followed up until it stabilizes.

6- In the case of dangerous communications, the communication is referred to the competent authorities (Police - Public Prosecution - Ambulance if necessary).

7- The communication is followed up with the competent authorities, and legal support is provided if necessary.

Access to services

Human resources and social development services at your fingertips

User-centered experience

Show the services related to the beneficiary

Follow up on your requests

View your order details and get notifications of the latest updates

Contact the ministry

Express your thoughts

Contact us so that we can help you with domestic violence reports and the call center

Check your data in one place

Digital identity verification in integration with the national unified sign-on

View your personal data and employment history

Get access to your digital cards, which are available for the first time for people with special needs, to benefit from traffic facilities, travel discounts and priority at health centers

inclusivity

Meeting the needs of all beneficiaries in line with different age groups and people with special needs

 

1. Receiving reports in complete confidentiality from citizens and residents from all regions of the Kingdom about cases of abuse, whether from people or from external parties.
2. The center refers the reports to the family protection units located in various regions of the Kingdom, after classifying and determining the degree of severity.
3. If the case of abuse requires urgent intervention, the communications center will coordinate immediately with the security authorities providing family counseling.
4. Inquiries and follow-up of previous communications.

The charitable sector plays an important and influential role in trying to reduce cases of domestic violence, including:

1- Raising awareness of ways to prevent domestic violence.

2- Preparing training programs for male and female social protection employees.

3- Holding workshops to train specialists in the relevant authorities.

4- Conducting training courses and workshops for groups who are about to get married.

5- Converting some NGO headquarters into protection units in areas where there are no protection units.

Of course, there is a child protection system in the Kingdom of Saudi Arabia, as it was issued by Royal Decree No. (M/14) on 2/3/1436 corresponding to 11/25/2014 AD and was published on 12/26/2014 AD corresponding to 3/4/1436 AH Where the system includes the following: Chapter One: Definitions, objectives, cases of abuse and neglect. (phrases and expressions mentioned in the system, the objectives of the system, cases that are considered abuse or neglect if the child is exposed to one of them, cases in which the child is considered at risk of delinquency if the child is exposed to one of them) Chapter Two: The right of the child to protection. Chapter Three: Prohibitions related to child protection. Chapter Four: The child's right to care and responsibility towards him. Chapter Five: Reporting and examining violations of the law, its regulations, and the time it takes effect. Press here